Selling is changing! Or more like, Selling has changed! Once upon a time the sales person offered insight and information about products and services that could be found nowhere else. Not true anymore. Between Social Media, Websites, John Jantsch, and other online tools, the buyer has all the information of the world at their fingertips.
In his book, Duct Tape Selling, John Jantsch offers the solution to selling in today’s information overload environment. “With social networks such as LinkedIn, the sales person may have a relationship with a prospect before the prospect knows he or she has a need” says John. When sales people do a good job of using social media, the content they share positions them as a subject matter expert and a resource for the prospect. This requires a tighter integration between the Sales and Marketing teams.
The Marketing Team is usually responsible for developing content. Instead or in addition to publishing content through mass media, they can share it via the Sales Team’s social media channels for a more personal approach. This also creates the opportunity for a prospect to respond directly to the sales person via the social media channels.
According to John, “this approach to sales and marketing requires a shift in company culture and a possible change to the compensation model.” The company needs to see the sales team as an extension of the marketing department as well the source of sales. The sales person’s online reputation requires time to build and may not match up with short term sales goals based on an “old school” cold call, knocking-on-doors model. “Prospects are too sophisticated for the old approach” says John.
I hope this short article has caused you to consider how you and your company are using social media to create more sales results. Duct Tape Selling is available on Amazon and look for John Jantsch speaking in your local community.